Technology
People expect to be able to deal with brands consistently and conveniently using whatever channel they choose at the time.
With this in mind, we configure our technology solutions around both the customer and client objective – using telephone, email, webchat and social media channels as required. Therefore we work with our clients and recommend the best channel for each type of campaign or activity to get the optimum result.
As you’d expect, we do things like have the latest CRM systems, spread mission-critical systems across two locations and guarantee the secure transfer of information between ourselves and our clients.
We have the latest communications and analytics equipment at our fingertips, which gives us full call recording, real-time data and list management and predictive analytics capability.
