Remote Customer Relationship Management

ROI is the market leader in helping vehicle manufacturers get their field team personnel in front of Fleet Decision Makers. We know every Sales & CRM technique and use the best technology to do this. However, a combination of factors led to us reviewing the logic and need for Field Sales face-to-face meetings being the only answer: changing ways in how remote communication and meetings are viewed, pressure on time, cost of running field teams, at what stage in the sales cycle a need for a face- to-face meeting is required, influence of sales person, and increasing the input of leasing or fleet management companies.

We conducted research with Fleet Decision Makers, brands and Field Team Managers to give us a robust set of data, leading to the eventual design of a Remote Customer Relationship Management solution.

Our first implementation of this solution has been with Honda UK, who challenged ROI to help them create a programme that allows the customer relationship to be maintained and increase customer service, whilst reducing their field sales team and investing in other areas. Early results have proved impressive and now two other manufacturers are working on a bespoke solution with ROI.