Volvo Cars – New Business Centre – Global Fleet Department

Volvo Cars have appointed ROI to create an insourced Business Support Centre in Gothenburg. After a competitive pitch ROI accepted the challenge to create a more proactive support operation for the Volvo Global Field Sales team that manage the largest International accounts. After a comprehensive selection process ROI has created a multi-lingual team that will take advantage of the latest Microsoft Dynamics CRM system applications in driving process improvement and customer service.